NOTICE

At Technogel US Inc, we are committed to protecting your privacy and making it clear how we use your information. This privacy policy describes the kinds of information that we may collect about you; how we use that information; how we protect it; when we disclose it; and how you can access and control your information.

Your consent

By visiting our website, by requesting an information kit or other product detail, or by purchasing products directly from us (either on our website or by phone) you are indicating that you agree to these policies.

Information we collect

There are three kinds of information we collect: “personal information“ and “non-personal“. There’s a difference in how we treat each type of information.

Personal information

Personal information includes your name, address, e-mail address, phone number and information about the Technogel products you have purchased. We use this information for internal marketing purposes only and add you to distribution lists only if you have opted-in. 

 

Non-personal information

Non-personal information includes the pages you visit on our website, how many clicks it takes to reach specific information, and the kinds of purchases you make on our site. This data is in an anonymous format and doesn’t contain any personal information about you. We share non-personal information about your website visits with vendors who help us administer our website or help us market our products.

When we collect your information

We collect information from you when you visit the site and when you do business with us.

When signing up for promotional mail and e-mail

When you sign up for promotional mail and e-mails or request a product information kit from us, we may collect your personal information. This may include your name, mailing address and e-mail address. We collect such personal information so we can send you product information and notice of special promotions.

When registering a product

When you register a Technogel product with us, we collect your personal information. In addition to your basic personal information, we request the specific item you purchased, including information like the serial number. We may also optionally collect personal preference information, which includes questions about your household and your purchase decision. We collect personal preference information because it helps us in developing new products and marketing that meet consumers’ needs.

When contributing to our website

When you submit product reviews, product testimonials, or other content to our website, we collect some personal information. This may include your name and e-mail address. We collect personal information because it helps us ensure we are giving accurate and authentic feedback about our products.

When visiting our website

When you visit our website, we collect non-personal information about your visit. This includes information about your Internet service provider, the type of computer and web browser you are using, and the pages you click on when you visit the site. We collect non-personal information because it helps us to keep our site working properly with the many types of computers and browsers people use to view our site, and because knowing this information helps us to determine which information on our site is most valuable to people who visit.

How we collect information

We collect information when you voluntarily submit one of the forms on our website, and via Google Analytics when you visit our website and click through the pages.

Information we collect when you visit our website

When you visit our website, we collect non-personal information about your visit using common website tracking technologies. These include your Internet Protocol ("IP") address, “cookies“, and action tags.

IP address is the number automatically assigned to your computer whenever you access the Internet that we use to help diagnose problems with our server and to administer our website; this number does not identify your name, email address, or other personal information.

Cookies are computer files that act as an identification card for your computer. When you visit our site, unique cookies are placed on your browser. The purpose of the cookie is to distinguish your browser from other browsers that visit our site. Cookies make it easier for you to use our website. We may use cookies to gather aggregate usage information about the numbers and frequency of visitors to our website and individual pages of our website, in order to improve the appearance and usability of the website. Third party digital advertising agencies, ad serving technology partners and affiliated networks of publishers may also use these cookies to track your interests and then provide you with customized content or banner ads that we think will be more useful because they are based on your particular activity on our site. These cookies do not collect personal information about you, nor do we combine information collected through these cookies with other personal information about you. Cookies may remain on your hard drive after you leave our website. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, you may not be able to sign up for or use certain features of the website that depend on your Web browser accepting cookies.

Action Tags recognize specific cookies that have been placed on your browser by us and by networks of publishers we may work with in partnership. These tags can convey information that a browser with a recognized cookie has accessed a page or a part of a page on our website, depending on where the action tag is located on our site. For instance, an action tag located on our store locator page may record that a browser with a recognized cookie has conducted a particular search. Action tags do not, however, tell us with any specificity about the person performing that action because the cookie is only the web browser’s identification card. It does not obtain any Personally Identifiable Information. We use Action Tags to measure the effectiveness of our digital advertising campaign and to make our website more relevant to visitors by seeing what pages are visited and whether visits result in a purchase. Action Tags also facilitate selecting and serving banner advertisements to your browser that you find most interesting and relevant.

Join or Unsubscribe from our communication

We try to limit our communication so you receive just what you could consider newsworthy and interesting to you. If you want to be included on our distribution list, you can add your name and contact info here.

We always include a link to unsubscribe at the bottom of each email we send so you can opt-out at any time. If you have any concerns, questions or issues regarding communications from Technogel, please contact us (see details below). 

Accessing your personal information

You may contact us (see contact details below) to check what personal information we have on file for you. To protect your personal information against unauthorized disclosure, we will ask you to appropriately identify yourself before responding to your inquiries.

You can also contact us by phone, e-mail or mail to add, remove or change your information:

Phone: 1-855-TECHNOGEL (Customer Service)
E-mail: info@technogel.us
Mail: Technogel US Inc., Customer Service, 401 Wood Street, 14th Floor, Pittsburgh, PA 15222

Sharing your information

Social networking

We offer you the opportunity to share information about our products and our website using “share this“ functionality. We offer this functionality in order to generate interest in our products among the members of your social networks and to permit you to share opinions and recommendations about our products with your friends. Sharing either personal or non-personal information with a social network may result in that information being collected by the social network hosting company or may result in that information being made public.

Service providers

As needed, we employ other companies and individuals to perform certain services and functions on our behalf. These include operating and maintaining our website, taking orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to the personal information needed to perform their services or functions, but may not use it for other purposes.

We also work with third parties to serve advertisements about our company across the web. These third parties my use tracking technologies (described under “How We Collect Information“ above) to collect anonymous data about users who view or interact with advertisements on our website. We do not provide any personal information about the users to these third parties. However, by interacting with, viewing, or clicking on an ad or visiting our website, the third party might collect non-personally identifiable information about you like an anonymous cookie ID, the specific ad posted on the site, and the place and time of ad delivery. Third parties may use tracking technologies, such as cookies and action tags when serving ads. These commonly used technologies are used for auditing, research, and reporting purposes. Third party cookies and action tags are subject to the privacy policy of the company placing them. For information about opting out of third party cookies, you may visit the Network Advertising Initiative at www.networkadvertsing.org.

For your protection and ours

We may release personal information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Technogel, our customers, our employees or others.

Sharing

We may share your name and mailing address with other reputable companies so they may send you catalogs about products of potential interest. We only share your name and address; we do not share your e-mail address, credit card information or information about the purchases you make from us.

How we protect your personal information

We want you to feel confident about using our website or making purchases directly from us, and we are committed to protecting the personal information we collect. We have implemented appropriate physical, electronic, administrative and organizational security measures to protect the personal information that you provide to us against unauthorized access or disclosure. Our security system includes protocols to authenticate users and to restrict access. If we transmit personal information across public networks and wirelessly, the data will be encrypted.

In the unlikely event that your personal information is accessed without authorization or disclosed to unauthorized individuals, we will promptly comply with any data breach notification requirements imposed under applicable law.

Children's privacy

We do not knowingly sell merchandise to or direct advertising toward persons under 13 years of age (“children“). We do not knowingly collect any PII from children.

Links to external websites

If any part of our website links you to other websites, those websites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this policy

We may update this policy in the future. We will post at the top of this Privacy Policy the date on which it was most recently updated.

Contact us

If you have questions about our privacy policy or the privacy and security of your information, please contact us!