By visiting our website, by requesting an information kit or other product detail, or by purchasing products directly from us (either on our website or by phone) you are indicating that you agree to these policies.
There are three kinds of information we collect: “personal information“ and “non-personal“. There’s a difference in how we treat each type of information.
Personal information includes your name, address, e-mail address, phone number and information about the Technogel products you have purchased. We use this information for internal marketing purposes only and add you to distribution lists only if you have opted-in.
Non-personal information includes the pages you visit on our website, how many clicks it takes to reach specific information, and the kinds of purchases you make on our site. This data is in an anonymous format and doesn’t contain any personal information about you. We share non-personal information about your website visits with vendors who help us administer our website or help us market our products.
We collect information from you when you visit the site and when you do business with us.
When you sign up for promotional mail and e-mails or request a product information kit from us, we may collect your personal information. This may include your name, mailing address and e-mail address. We collect such personal information so we can send you product information and notice of special promotions.
When you register a Technogel product with us, we collect your personal information. In addition to your basic personal information, we request the specific item you purchased, including information like the serial number. We may also optionally collect personal preference information, which includes questions about your household and your purchase decision. We collect personal preference information because it helps us in developing new products and marketing that meet consumers’ needs.
When you submit product reviews, product testimonials, or other content to our website, we collect some personal information. This may include your name and e-mail address. We collect personal information because it helps us ensure we are giving accurate and authentic feedback about our products.
When you visit our website, we collect non-personal information about your visit. This includes information about your Internet service provider, the type of computer and web browser you are using, and the pages you click on when you visit the site. We collect non-personal information because it helps us to keep our site working properly with the many types of computers and browsers people use to view our site, and because knowing this information helps us to determine which information on our site is most valuable to people who visit.
We collect information when you voluntarily submit one of the forms on our website, and via Google Analytics when you visit our website and click through the pages.
When you visit our website, we collect non-personal information about your visit using common website tracking technologies. These include your Internet Protocol ("IP") address, “cookies“, and action tags.
IP address is the number automatically assigned to your computer whenever you access the Internet that we use to help diagnose problems with our server and to administer our website; this number does not identify your name, email address, or other personal information.
Action Tags recognize specific cookies that have been placed on your browser by us and by networks of publishers we may work with in partnership. These tags can convey information that a browser with a recognized cookie has accessed a page or a part of a page on our website, depending on where the action tag is located on our site. For instance, an action tag located on our store locator page may record that a browser with a recognized cookie has conducted a particular search. Action tags do not, however, tell us with any specificity about the person performing that action because the cookie is only the web browser’s identification card. It does not obtain any Personally Identifiable Information. We use Action Tags to measure the effectiveness of our digital advertising campaign and to make our website more relevant to visitors by seeing what pages are visited and whether visits result in a purchase. Action Tags also facilitate selecting and serving banner advertisements to your browser that you find most interesting and relevant.
We try to limit our communication so you receive just what you could consider newsworthy and interesting to you. If you want to be included on our distribution list, you can add your name and contact info here.
We always include a link to unsubscribe at the bottom of each email we send so you can opt-out at any time. If you have any concerns, questions or issues regarding communications from Technogel, please contact us (see details below).
You may contact us (see contact details below) to check what personal information we have on file for you. To protect your personal information against unauthorized disclosure, we will ask you to appropriately identify yourself before responding to your inquiries.
You can also contact us by phone, e-mail or mail to add, remove or change your information:
Phone: 1-855-TECHNOGEL (Customer Service)
Mail: Technogel US Inc., Customer Service, 401 Wood Street, 14th Floor, Pittsburgh, PA 15222
We offer you the opportunity to share information about our products and our website using “share this“ functionality. We offer this functionality in order to generate interest in our products among the members of your social networks and to permit you to share opinions and recommendations about our products with your friends. Sharing either personal or non-personal information with a social network may result in that information being collected by the social network hosting company or may result in that information being made public.
As needed, we employ other companies and individuals to perform certain services and functions on our behalf. These include operating and maintaining our website, taking orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to the personal information needed to perform their services or functions, but may not use it for other purposes.
We may share your name and mailing address with other reputable companies so they may send you catalogs about products of potential interest. We only share your name and address; we do not share your e-mail address, credit card information or information about the purchases you make from us.
We want you to feel confident about using our website or making purchases directly from us, and we are committed to protecting the personal information we collect. We have implemented appropriate physical, electronic, administrative and organizational security measures to protect the personal information that you provide to us against unauthorized access or disclosure. Our security system includes protocols to authenticate users and to restrict access. If we transmit personal information across public networks and wirelessly, the data will be encrypted.
In the unlikely event that your personal information is accessed without authorization or disclosed to unauthorized individuals, we will promptly comply with any data breach notification requirements imposed under applicable law.
We do not knowingly sell merchandise to or direct advertising toward persons under 13 years of age (“children“). We do not knowingly collect any PII from children.